RETURN AND REFUND POLICY – PATT

1. PURPOSE OF THIS POLICY

This Return and Refund Policy explains the rules that apply to cancellations, modifications and refunds of tickets and entrances obtained through the PATT mobile application and web platform. It forms part of our Terms and Conditions and must be read together with them.

Unless expressly indicated otherwise, tickets and entrances are sold by independent Event Organisers, Clubs or Promoters, who are responsible for the organisation of the events. PATT acts as a technological intermediary and, where applicable, as a payment facilitator.

2. NO STATUTORY RIGHT OF WITHDRAWAL FOR DATED EVENTS

Many consumer protection laws in the European Union and other jurisdictions exclude the standard “cooling‑off” or withdrawal right for services related to leisure activities when the contract provides for a specific date or period of performance. In line with this rule:

• Once your purchase of a ticket or paid entrance for a specific event has been confirmed, you do not have a general right to cancel and obtain a refund simply because you change your mind.
• Any refunds or exchanges are governed by this Policy, by the Event Organiser’s own conditions and by any mandatory provisions of applicable law.

3. FREE ENTRANCES

• Where you obtain a free entrance or guest‑list confirmation through the Platform, you may generally cancel your entrance through the app or website up to the start time of the event, subject to any specific rules set by the venue.
• Cancelling a free entrance normally results in the loss of that entrance and it may not be reinstated, depending on availability and the Event Organiser’s policies.

4. TOTAL CANCELLATION OF THE EVENT

• If an event is completely cancelled by the Event Organiser, you are entitled to a refund of the price paid for your ticket and, where applicable, any management or booking fees, in accordance with applicable law.
• The Event Organiser is primarily responsible for making these refunds. PATT will provide the technical tools to process them (for example, through our payment providers) but is not normally the debtor of the refund.
• We and/or the Event Organiser will inform you of the cancellation and the procedure to obtain your refund, including any deadlines that may apply.

5. PARTIAL CANCELLATION

A partial cancellation takes place when a relevant part of the event is cancelled (for example, one of several areas or a specific benefit included with the ticket).

• In such cases, the Event Organiser is responsible for determining whether a partial refund is due and, if so, for processing that refund in accordance with applicable law.
• PATT may assist technically with the execution of partial refunds but is not responsible for the underlying decision made by the Event Organiser.

6. SUBSTANTIAL MODIFICATIONS

A modification will generally be considered “substantial” when it significantly affects key elements of the event, such as:

• a change of date or start time;
• a change of venue to a location that is materially different or significantly less convenient; or
• a change to the headline act or the main content of the event.

In the event of a substantial modification:

• You will be informed of the change as soon as reasonably possible.
• You will have the option either to (a) accept the modified event, or (b) request a refund from the Event Organiser within the deadline communicated to you.
• PATT will provide the communication and technical tools to allow you to exercise this option, but the Event Organiser is responsible for honouring any resulting refund obligations.

7. PRICING ERRORS

• If a clear and obvious error is detected in the advertised price of a ticket or entrance, the Event Organiser will notify you as soon as reasonably possible.
• You will then be able to choose between (a) paying the correct price, or (b) cancelling the booking and receiving a full refund of any amounts already paid.
• PATT will support the technical execution of any necessary additional charges or refunds but is not responsible for the original pricing error.

8. DENIED ENTRY AND VENUE POLICIES

• Access to each venue is subject to the Event Organiser’s and venue’s own entry policies and conditions, including age limits, identification requirements, dress codes, capacity limits and security checks.
• The decision to grant or deny entry lies solely with the venue, provided that applicable anti‑discrimination and consumer laws are respected.
• PATT is not responsible for such decisions. Any queries or complaints about denied entry should be addressed to the Event Organiser or venue, although PATT may help you contact them.

9. HOW TO REQUEST A REFUND

• Where this Policy or applicable law entitles you to a refund, you should follow the instructions provided in the communications about the cancellation or modification, or contact us at support@patt.club.
• We may ask you to provide details of your booking (such as your reference number, e‑mail address and payment method) in order to verify your identity and process the request.
• Refunds are normally made using the same payment method that you used for the original purchase, unless a different solution is required or agreed.

10. TIMING OF REFUNDS

Once a refund has been approved by the Event Organiser and processed through PATT or our payment providers, the time needed for the refunded amount to appear in your account will depend on your bank or payment institution. This usually takes a few business days but may vary. We will provide you with information about the status of your refund upon request.

11. CONTACT

If you have any questions about this Return and Refund Policy, you can contact us:

• By e‑mail: support@patt.club
• By post: PATT.CLUB LTD, 128 City Road, London, Greater London, EC1V 2NX, United Kingdom