Privacy Policy for PATT

USER AGREEMENT AND CONTENT GUIDELINES:

Zero Tolerance for Objectionable Content: You are strictly prohibited from creating or sharing any objectionable content while using our Service. This includes, but is not limited to, hate speech, harassment, explicit content, threats, or any material that violates our community standards.
Respectful Behavior: All users are expected to treat each other with respect and courtesy in all interactions, including within group chats. Any form of abusive language, bullying, or disruptive behavior will not be tolerated.
Reporting Mechanism: We have implemented reporting mechanisms to allow users to promptly report any instances of objectionable content or abusive behavior. Users are encouraged to use this feature to help maintain a safe and welcoming community.

By using our Service, you acknowledge that these content guidelines are an integral part of your agreement with us, and we are committed to ensuring a positive and secure environment for all users. Please be aware that failure to comply with these guidelines may result in the termination of your account and access to our Service.

ROLES AND RESPONSIBILITIES

Event Organisers, Clubs and Promoters: These are the independent third parties responsible for organising events, setting prices, managing access to the venue and providing all services (including any drinks or extras) purchased by you.
PATT as Platform Provider: PATT operates as a software and ticketing platform that enables Event Organisers, Clubs and Promoters to publish events, manage capacity and sell tickets or free entrances. PATT is not the organiser of the events and does not participate in their physical execution.
Contracting Party: Unless expressly stated otherwise, the contract for the purchase of a ticket or entrance is concluded directly between you and the relevant Event Organiser, Club or Promoter. PATT acts as an intermediary that provides the technological tools and, where applicable, payment processing services on their behalf.
Complaints and Incidents at the Venue: Complaints relating to cancellations, substantial modifications, quality of the event, included products/services, or denied entry should be addressed primarily to the Event Organiser, Club or Promoter. PATT will assist with technical support and communications, but is not responsible for the execution of the event itself.

This allocation of roles also applies to the sections below on ticket cancellations, refunds and modifications, which must always be interpreted in line with our Terms and Conditions.

TICKET CANCELLATIONS, MODIFICATIONS AND REFUNDS

The following rules apply to tickets and entrances purchased or obtained through the PATT mobile app or web platform and are intended to reflect the consumer protection rules that apply to leisure services with a specific date and time (for example, the EU Consumer Rights Directive as implemented in national law).

No Right of Withdrawal for Dated Events: For tickets and entrances to leisure events that take place on a specific date or during a specific period, you do not have the standard 14‑day right of withdrawal that may apply to other online purchases. Once your purchase is confirmed, the ticket cannot be cancelled or exchanged at your discretion, except in the situations described below or where mandatory consumer law provides otherwise.
Free Entrances: Users who have obtained free entrances to events through the PATT mobile app or PATT web platform may cancel their entry directly via the app or website at any time prior to the event, subject to any restrictions set by the venue. Cancelling a free entrance will generally result in the loss of that free entrance and it may not be reinstated, depending on availability or venue rules.
Total Cancellation of the Event: If an event is totally cancelled, the Event Organiser, Club or Promoter is responsible for refunding the ticket price and, where applicable, any management or booking fees, within the deadlines required by applicable law. PATT provides the technological tools to facilitate these refunds on behalf of the organiser but is not itself the debtor of the refund.
Partial Cancellation: Where only part of an event is cancelled (for example, a change of area or a removed benefit), the Event Organiser, Club or Promoter is responsible for any partial refunds that may be due in accordance with applicable law. PATT may provide technical support to implement such refunds but is not responsible for the underlying decision.
Substantial Modifications: A substantial modification is a significant change to key elements of the event (such as date, time, venue or headline act). In such cases, you will have the right to choose between (a) accepting the modified event or (b) requesting a refund from the Event Organiser, Club or Promoter within the period communicated to you. PATT will provide the tools to communicate changes and process requests, but the obligation to refund remains with the organiser.
Errors in Price: If an obvious error in the price or conditions of a ticket is detected, the Event Organiser, Club or Promoter will inform you as soon as reasonably possible. You may then choose between paying the corrected price or cancelling the purchase with a full refund. PATT will assist with the technical aspects of this process but is not responsible for pricing decisions made by organisers.
Venue Policies and Right of Admission: Access to venues is subject to the specific entry requirements and policies of each Event Organiser, Club or Promoter, including age limits, dress codes and security controls. The decision to grant or deny entry rests with the venue, provided that applicable anti‑discrimination and consumer protection laws are respected. PATT is not responsible for such decisions.

These rules are complementary to, and should be read together with, our full Terms and Conditions, as well as any venue‑specific conditions that apply to the event you are attending.

SECURITY AND LEGAL RESTRICTIONS:

Hacking Attempts and Unauthorized Access:
1. Prohibited Activities: Users are strictly prohibited from engaging in any hacking attempts, unauthorized access, or any other activities that compromise the security of our Service, other users' accounts, or our systems.
2. Legal Consequences: Any unauthorized access or hacking attempt may result in legal action. We will cooperate with law enforcement agencies in the investigation and prosecution of such activities.
3. Reporting Security Issues: If you discover a security vulnerability or suspect unauthorized access to our Service, please report it immediately to our security team at support@patt.club.
Legal Restrictions:
1. Compliance with Applicable Laws: Users of our Service must comply with all applicable laws, regulations, and legal restrictions, including but not limited to intellectual property laws, data protection laws, and laws governing online conduct.
2. Protection of Our Rights: We reserve the right to take legal action to protect our rights and interests, including but not limited to seeking remedies for intellectual property violations or other legal breaches.
Data Security:
1. Protecting Your Data: We take data security seriously and implement measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
2. Encryption: Data transmitted between your device and our servers is encrypted to ensure the confidentiality and integrity of your information.
3. Secure Storage: Personal data is securely stored on our servers and is accessible only by authorized personnel for legitimate business purposes.

By using our Service, you agree to abide by these security and legal restrictions. Failure to comply with these provisions may result in legal action and the termination of your account.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

Account: means a unique account created for You to access our Service or parts of our Service.
Affiliate: means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Application: refers to PATT, including both the PATT mobile app and PATT web platform provided by the Company.
Company: (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PATT.CLUB LTD, 128 City Road, London, Greater London, EC1V 2NX, United Kingdom.
Country: refers to any country or region where PATT operates and provides its services.
Device: means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Personal Data: is any information that relates to an identified or identifiable individual.
Service: refers to the Application, including both the PATT mobile app and PATT web platform.
Service Provider: means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

COLLECTING AND USING YOUR PERSONAL DATA

TYPES OF DATA COLLECTED

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
Phone number
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

Information regarding your location: With your explicit consent, we may collect data about your real-time geographic location only when you choose to share it with us by accepting the permissions or to use certain features of the Service such as the ghost mode available in settings.
Pictures and other information from your Device's camera and photo library. We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.

COOKIES AND SIMILAR TECHNOLOGIES

We and our partners may use cookies and similar tracking technologies (such as SDKs, pixels and device identifiers) to operate the Service, remember your preferences, analyse how the Service is used and measure the effectiveness of our communications and marketing.

Cookies are small text files that are stored on your device. Some cookies are necessary for the Service to function (for example, to keep you logged in or to remember your language settings), while others are used for analytics or, where permitted, for personalised content and offers.

You can manage your cookie preferences through your browser or device settings, for example by blocking or deleting cookies. Please note that disabling certain cookies may affect the proper functioning of the Service. Where required by law, we will obtain your consent before using non‑essential cookies or similar technologies.

LEGAL BASES AND MAIN PROCESSING ACTIVITIES

We process your Personal Data only where we have a valid legal basis to do so under applicable data protection laws. The main processing activities carried out through the PATT app and web platform include, in particular:

Account registration and management (source: you; purpose: to create and manage your user account and enable access to the Service; legal basis: performance of a contract or steps taken at your request prior to entering into a contract; retention: for the life of your account and for a limited period thereafter to comply with legal obligations and defend legal claims).
Ticket and entrance purchases (source: you, Event Organisers and payment providers; purpose: to process and confirm your purchases, issue tickets or QR codes and manage your bookings; legal basis: performance of a contract; retention: for the period required by accounting, tax and consumer laws, as described below in the Retention of Your Personal Data section).
Security, fraud prevention and misuse detection (source: you and automatically generated usage data; purpose: to protect the Service, users and Event Organisers from fraud, security incidents and abuse; legal basis: our legitimate interests in keeping the Service secure and complying with legal obligations; retention: for as long as reasonably necessary for security and fraud‑prevention purposes).
Marketing and communications (source: you; purpose: to send you news, offers and information about events and services that may interest you, including via email, SMS, WhatsApp or similar messaging applications and in‑app push notifications; legal basis: your consent where required, or our legitimate interests where permitted by law; retention: until you withdraw your consent or object to such communications, or for a reasonable period thereafter to record your preferences).
Location‑based features (source: your device; purpose: to provide optional features such as event discovery near you and map visualisation; legal basis: your consent, which you can withdraw at any time through your device settings or in‑app controls; retention: only for as long as necessary to provide the requested feature, after which the location data is deleted or anonymised).
Customer support (source: you; purpose: to respond to your questions, requests or complaints and to manage your interactions with Event Organisers; legal basis: performance of a contract and our legitimate interests in providing a quality Service; retention: for the time needed to resolve your request and for a limited period thereafter to improve our Service and defend legal claims).

When we share personal data with clubs and promoters for a specific event that you attend, those clubs and promoters act as independent data controllers for their own processing and must comply with their own legal obligations and privacy information requirements.

USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

To provide and maintain our Service: This includes monitoring the usage of our Service.
To manage Your Account: This involves managing Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
To Display Your Location: With your explicit consent, we may display your location on the map to other users. You have the option to manually check-in each time you wish to share your location using our ghost mode feature or by modifying the permissions settings, and there is no automatic check-in feature.
For the performance of a contract: This relates to the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
To contact You: We may contact You by email, telephone calls, SMS, WhatsApp or similar messaging applications, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates when necessary or reasonable for their implementation.
To provide You with news, special offers, and general information: This includes information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, which we may send by email, SMS, WhatsApp or similar messaging applications and in‑app push notifications, unless You have opted not to receive such information.
To manage Your requests: We use Your information to attend to and manage Your requests to Us.
For business transfers: We may use Your information in evaluations, mergers, divestitures, restructuring, reorganizations, dissolutions, or other sales or transfers of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You and to provide infrastructure, payment, messaging, hosting and analytics services (for example, payment processors such as Stripe or YouCan Pay, providers of e-mail, SMS or WhatsApp communications, hosting and cloud providers, and analytics or crash‑reporting tools).
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
With Event Organisers, Clubs and Promoters: When you purchase or reserve an entrance for a particular event, we share the necessary information with the relevant Event Organiser, Club or Promoter so that they can manage your booking, control access to the venue and comply with their own legal obligations. These parties generally act as independent data controllers for their own processing and are responsible for providing their own privacy notices.
With other users: When You share personal information or otherwise interact in the public areas with other users (for example, in group chats or public profiles), such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Ticket and transaction data: Records relating to ticket and entrance purchases, including transaction identifiers, payment confirmations and basic identification details linked to those purchases, are retained for the period required by applicable accounting, tax and consumer protection laws and for the time needed to manage disputes, chargebacks or fraud prevention.

Location Data Retention: We retain your location data only for as long as is necessary to provide the specific service you requested. Once the purpose is fulfilled, the location data is deleted from or irreversibly anonymised on our systems.

TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer, whenever such consent is required by applicable law.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

Where you are located in the European Economic Area (EEA) or the United Kingdom, this may include, for example, transfers of personal data:

From the EEA to the United Kingdom on the basis of the EU adequacy decision for the UK (while that decision remains in force); and
To other countries outside the EEA/UK that are not subject to an adequacy decision, on the basis of Standard Contractual Clauses or other appropriate safeguards approved by the European Commission or the UK authorities.

You can contact us at support@patt.club if you would like more information about the international transfers of your personal data and the safeguards we use.

YOUR DATA PROTECTION RIGHTS

Depending on your place of residence, you may have certain rights in relation to your Personal Data under applicable data protection laws (including, where relevant, the GDPR and UK GDPR). These rights may include:

Right of access: to obtain confirmation as to whether we process your Personal Data and to receive a copy of such data.
Right to rectification: to request correction of inaccurate or incomplete Personal Data.
Right to erasure: to request that we delete your Personal Data, in particular where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data.
Right to restriction: to request that we restrict the processing of your Personal Data in certain circumstances.
Right to object: to object, on grounds relating to your particular situation, to certain processing activities that we carry out on the basis of our legitimate interests, including direct marketing.
Right to data portability: to receive the Personal Data you provided to us in a structured, commonly used and machine‑readable format and to transmit it to another controller, where technically feasible.
Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint: to lodge a complaint with a competent data protection authority if you believe that your data protection rights have been infringed.

You can exercise these rights by using the tools available in your account settings, by contacting us at support@patt.club, or by writing to the postal address indicated in the Company Information section. We may need to verify your identity before responding to your request.

DELETE YOUR PERSONAL DATA

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Deleting Your Location Data: You have the right to delete or request the deletion of your location data at any time. You can also choose not to share your location or stop sharing it at any point while using the Service.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

DISCLOSURE OF YOUR PERSONAL DATA

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: support@patt.club
By visiting this page on our website: https://patt.club
By post: PATT.CLUB LTD, 128 City Road, London, Greater London, EC1V 2NX, United Kingdom